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Home » Shipping & Returns
Shipping & Returns
Shipping Policies
- Orders received before 2 p.m. Eastern Standard Time Monday through Friday
will be shipped on the same day. Orders received after 2 p.m. EST may not ship
until the following day.
- Orders placed over the weekend after 2 p.m. EST on Saturday may not ship until
Monday.
- Saturday and Sunday are not considered shipping days for the purposes of days
in transit. For example, a Second Day shipment placed on Thursday may not arrive
until Monday-> Thursday -> Friday->
Saturday -> Sunday -> Monday.
- Shipping companies charge a fee for rerouted packages. We reserve the right
to charge a flat $10 fee for shipments that we must re-rout due to customer error.
- Post Office Box addresses can only receive mail from the United States Postal
Service and not from UPS. The fastest delivery method available for PO Box is
USPS Express Mail and will be charged at the Second Day Shipping rate. USPS Express
Mail is not guaranteed for overnight delivery in all areas.
- USPS and UPS recognize several federal holidays and shipments processed or
in transit during holidays may incur a delay.
- Deliveries to rural areas may incur additional days in transit. Please call
to confirm delivery time when placing orders for rural locations.
- Delivery times cannot be guaranteed for shipments to Alaska and Hawaii
- All orders over $95 dollars will require a signature confirmation upon delivery.
Any requests to waive the signature requirement will absolve the shipper of delivery
liability and missing or stolen shipments that are confirmed as delivered by
USPS or UPS will not be refunded or replaced.
Shipping and Handling flat rates
| Orders Within the United States |
Standard Ground Shipping
UPS Ground
USPS Priority Mail (PO Box Deliveries) |
$8.95 |
Second Day Shipping
UPS 2nd Day Air
USPS Express Mail (PO Box Deliveries) |
$22.95 |
Standard Overnight
UPS Next Day Air |
$36.95 |
Overnight Shipping With Saturday Delivery
UPS Next Day Air Saturday Delivery |
$46.95 |
Please call for international orders |
866-600-0032 |
Return Policy
Our return policy is that all sales are final. Despite this, at our sole discretion
we often allow our customers to make returns or exchanges as long as the situation
is reasonable. In such instances shipping charges are non refundable. Returns and
exchanges are limited to orders placed within the previous one month and require
that the products not be open and all seals remain intact as sealed products can
be resold and unsealed products cannot. All returns must be preauthorized by
calling 866-600-0032. In the event that we ship an incorrect or physically
defective product we will accept a return or exchange and can provide a prepaid
shipping label for the return.
Satisfaction Guarantee
Nearly all of our products come with a manufacturers satisfaction guarantee.
In the event that you are dissatisfied with the performance of your purchase, you
must contact the manufacturer directly to redeem their rebate. Manufactures typically
require a receipt, UPC proof of purchase, and proof of test results. We can provide
you with the manufacturers phone number and another copy of your receipt if necessary,
but we cannot provide you with an extra UPC proof of purchase. Make sure to keep
your packaging until after you receive your test results.
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